Welcome to EmerForge. By accessing or using our website, services, and products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully. If you do not agree, you should not use this website.

1. General Information

EmerForge (“we”, “us”, “our”) is an online home décor retail platform offering a variety of décor products. These terms govern your use of our website and all associated services.

We reserve the right to modify, update, or change these Terms & Conditions at any time without prior notice. Continued use of the website implies acceptance of such changes.

2. Eligibility

To use EmerForge, you must:

  • Be at least 18 years old, OR
  • Be using the website under the supervision of a parent/guardian.

3. Account Registration

When creating an account:

  • You agree to provide accurate, complete, and updated information.
  • You are responsible for maintaining the confidentiality of your login details.
  • You are responsible for all activities under your account.

EmerForge reserves the right to suspend or terminate accounts that violate our policies.

4. Products & Descriptions

We strive to provide accurate product descriptions, images, dimensions, and colors. However:

  • Actual colors may vary due to monitor/display differences.
  • Slight variations in design, texture, or finish may occur.

EmerForge is not liable for typographical errors or inaccuracies in product listings.

5. Pricing & Payment

  • All prices are listed in INR (₹) unless stated otherwise.
  • Prices may change without notice.
  • Payment must be completed before order processing.
  • We accept various payment methods including UPI, debit/credit cards, net banking, and wallet payments (as available).

EmerForge uses third-party payment gateways and is not responsible for payment delays or gateway errors.

6. Order Acceptance & Cancellation

We reserve the right to accept or reject an order due to:

  • Product unavailability
  • Pricing errors
  • Suspicious or fraudulent activity
  • Incorrect customer information

If your order is canceled after payment, you will receive a full refund.

Customers may cancel orders before shipment depending on product category and seller terms.

7. Shipping & Delivery

  • Delivery timelines displayed on the website are estimates.
  • Delays may occur due to weather, logistics issues, or unforeseen circumstances.
  • Shipping charges may apply depending on location and order value.

You must provide accurate address details. EmerForge is not responsible for deliveries affected due to incorrect addresses.

8. Returns, Refunds & Replacements

Our return policy varies based on product type. Generally:

  • Damaged, defective, or incorrect items must be reported within 48 hours of delivery.
  • Some products (custom-made, fragile décor items) may not be eligible for return.
  • Refunds are processed after product inspection.

Full details are available on our Returns & Refunds Policy page.

9. Intellectual Property Rights

All content on EmerForge—including logos, images, product designs, text, graphics, and website layout—is the property of EmerForge or its licensors.

You may not:

  • Copy, modify, reproduce, or distribute content
  • Use our brand name or assets without written permission

10. User Conduct

By using the website, you agree NOT to:

  • Engage in fraudulent, abusive, or harmful activities
  • Interfere with website functionality
  • Upload harmful code, malware, or scripts
  • Violate any laws or third-party rights

Any violation may result in account suspension or legal action.

11. Third-Party Links

EmerForge may contain links to third-party websites. We are not responsible for:

  • Content on those sites
  • Their practices or policies

Your use of third-party services is at your own risk.

12. Limitation of Liability

EmerForge will not be held liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of profit, data, or business
  • Delays or issues caused by external factors

To the maximum extent permitted by law, our total liability shall not exceed the amount paid for the product purchased.

13. Indemnification

You agree to indemnify and hold EmerForge harmless from any claims, liabilities, damages, losses, or expenses arising from:

  • Your misuse of the website
  • Violation of these Terms
  • Violation of any applicable laws

14. Privacy Policy

Your use of EmerForge is also governed by our Privacy Policy, outlining how we collect, store, and use your personal data.